Terms and Conditions
Sulka-Sport Oy, registration number: 0943974-9, address: Kellosaarenkatu 3, 00180 Helsinki; sells products to companies and individuals of legal age within countries of the European Union. These terms of delivery are applied to your ordering and deliveries from our web store.
These terms of delivery are valid as from 1.12.2020. We have the right to change these terms of delivery unilaterally from time to time so please go them through each time and before you order from our web store.
Products and prices
The characteristics and the prices of the products in our web store are presented in each product presentation. We reserve the right to change the prices of the products and delivery expenses so please check the above amounts in the shopping basket before you accept the order. The prices of the products include-taxes the value added tax (VAT) and you can see the amount of VAT in the shopping basket and in your order confirmation.
The amount of the possible delivery expenses depend on the product itself (for example the weight and packaging) and the method of delivery chosen. The amount of the delivery expenses (if any) will be added automatically to the total amount of your order and you can see the amount of the delivery expenses (if any) in your shopping basket before you accept your order.
Ordering and contract
You can order the products in our web store by adding them in to your shopping basket, by accepting your order and by paying it in the payment cashier. When ordering from our web store, we require you to read and accept our terms of delivery valid at the time of ordering. You must understand that your accepted order confirmed by us (except to the extent as the cancellation right below may be applied) is binding and will form together with these terms of delivery a contract between us.
To pay for your order, you can choose any payment method for your shopping basket set in our web store.
Confirmation of order and payment
After your successful order, we will send you an order confirmation to your e-mail, so please make sure that you provide your e-mail address when making your order. In the order confirmation, we also confirm your method of payment. In case, due to an unexpected circumstance, we cannot accept your order, we’ll inform you promptly.
We will deliver your order via the delivery method you have chosen from our available options set in our web store.
Our typical delivery times to European Union countries are, depending on the order and the method of delivery, 3-7 working days. More specific delivery times are informed in connection with product descriptions. Please notice that delivery times are always estimates.
Right to cancel and/or return your order
If you are a consumer, you have the right to cancel your order in accordance with the Consumer Protection Act by notifying your cancellation to us at the latest 14 days after you have received the goods, or the last lot of the delivery, or if it is a question of regular deliveries of goods at the latest 14 days after you have received the first shipment.
You must make your notification of cancellation clear by using our cancellation notification form, by sending your notification to our e-mail address set out below, or by a written notification attached to your return delivery of the goods.
The right to cancel applies solely to, and the goods returned shall respectively be set in their original package, be unused, and be well packaged for the return delivery.
If you cancel your order, you have to return the goods promptly and at the latest within 14 days after the cancellation notification, to the Return Address mentioned in these terms below. If needed, you have to provide evidence that the goods are returned within the above mentioned return time (e.g. by showing the return receipt). You have to pay for the costs of the return of the goods. Such costs will not be returned to you.
When returning the goods, please attach your name, contact information, order number and your adequate bank account number so that we can pay your payment for your order back to you. We will return such payment promptly to you in accordance with the Consumer Protection Act.
Our return address:
Return ID 660256
Inspection of the delivery, errors and problems
Please inspect the delivery received promptly upon receipt. If a product is missing or damaged during the transport or if the delivery is otherwise not as you have ordered or if there is a defect in the product, please notify our Customer service promptly and at the latest within 14 days so we can agree how to correct the situation. Regarding defects related to products ordered by consumers we adhere to the mandatory provisions of the consumer protection legislation.
Our personnel are happy to help you with any questions regarding your order, so please do not hesitate to contact us by phone or e-mail at:
044 2312 838
Our phone service is available on Tue-Fri between 10-15.
Limitation of liability
Sulka-Sport Oy shall not be liable for any direct, indirect or other damage related to or arising from the order, delivery or the product, except to the extent as otherwise stipulated by the mandatory provisions of the consumer protection law or by the mandatory provisions of other applicable law.
In case of any dispute regarding your order, we wish to settle matters primarily with you. So please contact our Customer service so we can assist you promptly.
If a dispute concerning a sales contract cannot be resolved through negotiation between the parties, the consumer can submit the matter to the Consumer Disputes Board for resolution.
Before taking the matter to the Consumer Disputes Board, the consumer should contact the Local Register Offices' Consumer Advisory Service.